⏰ Deadline: June 30, 2026

Delighted is sunsetting.
Your data will be deleted.

The complete migration guide. Step-by-step data export, honest alternative comparison, and a realistic timeline to get it done.

In this guide:
  1. What's happening and why
  2. Key dates and timeline
  3. How to export your data (step-by-step)
  4. What to save before it's gone
  5. Alternative comparison
  6. Our recommendation by use case
  7. Migration walkthrough
  8. FAQ

1. What's happening and why

In late 2025, Qualtrics announced that Delighted, the NPS/CSAT/CES survey tool it acquired in 2018, will be permanently sunsetted on June 30, 2026.

This is not a rebrand or a migration to a new version. It is a full sunset. After June 30, 2026:

Qualtrics suggests migrating to their full XM platform. For many Delighted users, especially those on smaller plans, this may not be the best fit. Qualtrics is built for enterprise research teams with dedicated analysts. If you were on Delighted's $39-$249/month plans, Qualtrics will likely cost significantly more and offer more complexity than you need.

That's why we wrote this guide. There are better options.

2. Key dates and timeline

Late 2025
Qualtrics announces Delighted sunset. Feature development stops.
Early 2026
Subscriptions expiring before July 2025 cannot be renewed.
Now — June 2026
Migration window. Export your data, choose an alternative, set it up.
June 30, 2026
Sunset. Platform closes. All data permanently deleted.

Don't wait until June. If you have complex integrations or large datasets, start now. A rushed migration in the last week is how data gets lost.

3. How to export your data (step-by-step)

Delighted lets Admin and Standard users export data as CSV files. Here's exactly how to do it:

Export your survey responses

  1. Log in to your Delighted dashboard
  2. Go to Responses in the left sidebar
  3. Click the Export button (top right)
  4. Select export type: "Survey responses"
  5. Set date range to "All time" to capture everything
  6. Click Export. For large datasets (500+ responses), Delighted will email you a download link instead of downloading immediately.

The CSV file includes: score, comment, respondent email/phone, all custom properties you passed to Delighted, timestamp, and survey type (NPS/CSAT/CES).

Export sent surveys

  1. Same Export button, select "Sent surveys"
  2. This captures who was surveyed, when, and whether they responded
  3. Important for understanding your response rates and survey cadence

Export scheduled surveys

  1. Select "Scheduled surveys" to capture pending survey sends
  2. You'll need this to recreate your automation in the new tool

Export trends and reports

  1. Go to Reports and export each report individually
  2. Take screenshots of your Trends dashboard (NPS over time, segment breakdowns)
  3. The CSV won't preserve visualizations, so screenshots are your backup

Pro tip: If you have multiple projects in Delighted, repeat this process for each one. Exports are per-project.

API users: If you use Delighted's API, you can programmatically export everything. The API documentation covers bulk export endpoints. Do this before the API goes offline.

4. What to save before it's gone

Don't just export the minimum. Here's the complete checklist of what to preserve:

Integration configs and automation rules are NOT in the CSV export. You need to document these manually. Open each integration, screenshot the settings, save the webhook URLs and API keys.

Disclosure: Some links on this page are affiliate links. If you sign up through them, we may earn a commission at no extra cost to you. This does not influence our recommendations, which are based on independent research.

5. Alternative comparison

We researched five alternatives that cover the range of Delighted use cases. Here's an honest comparison based on publicly available information, documentation, and user reviews. No tool is perfect for everyone.

Feature Zonka Feedback Survicate Simplesat Retently AskNicely
NPS/CSAT/CES All three All three CSAT + NPS All three NPS + CSAT
Starting price $79/mo $99/mo $49/mo $25/mo Custom ($$)
Free plan / trial 7-day trial Free plan (25 responses/mo) + 10-day trial 14-day trial 7-day trial Demo only
Survey channels Email, SMS, web, in-app, kiosk, QR code Email, web widget, in-app, link Email (embedded in tickets) Email, in-app, web Email, SMS, web
Key integrations Salesforce, HubSpot, Zendesk, Slack, Zapier, 20+ HubSpot, Intercom, Salesforce, Slack, Segment, 25+ Zendesk, Intercom, Freshdesk, HubSpot Salesforce, HubSpot, Zapier, Slack, 15+ Salesforce, Slack, Zapier, 10+
Data import CSV import for contacts CSV import for contacts Manual API + CSV Manual
Analytics Real-time dashboard, trends, text analysis, AI sentiment Dashboard, word cloud, filtering, funnel analysis Basic reporting, Zendesk-native analytics NPS trends, segment analysis, benchmarks NPS leaderboard, trends, team performance
Multi-language 30+ languages 20+ languages Limited 25+ languages Yes
Closest to Delighted? ✅ Most similar in UX and scope Goes beyond (in-product surveys) Narrower (helpdesk-centric) Similar but simpler Similar but pricier
Best for Full CX programs, multi-channel feedback Product + marketing teams Support teams on Zendesk/Intercom Small SaaS doing NPS on a budget Enterprise with frontline teams

What we liked and didn't like about each

Zonka Feedback

Pros: The closest thing to a "drop-in Delighted replacement." Multi-channel (email, SMS, web, kiosk, QR code), real-time dashboard, CX automation workflows, and AI-powered text analysis. If you used Delighted across multiple touchpoints, Zonka covers them all.

Cons: The UI is functional but not as clean as Delighted's. There's a learning curve for the automation builder. Starting at $79/mo, it's pricier than the budget options.

Survicate

Pros: Excellent for product teams. In-product surveys (trigger surveys based on user behavior), website feedback widgets, and strong analytics. If you want to go beyond what Delighted offered, Survicate expands your capabilities.

Cons: The free plan is limited to 25 responses/month. Paid plans start at $99/mo. Some integrations (Segment, Amplitude) are only on higher tiers. It's more of an upgrade than a lateral move.

Simplesat

Pros: Built specifically for support teams. Embeds CSAT surveys directly into Zendesk, Intercom, and Freshdesk ticket emails. Dead simple to set up. Cheapest option at $49/mo.

Cons: Very narrow focus. If you need NPS beyond support tickets, or if you're not on Zendesk/Intercom/Freshdesk, this isn't for you. Limited analytics compared to others.

Retently

Pros: The most affordable option at $25/mo. Clean, focused on NPS. Good segmentation, automated follow-ups, and a nice trend dashboard. If Delighted's simplicity was what you loved, Retently is the closest match in philosophy.

Cons: Fewer survey channels (no SMS, no kiosk). Smaller integration library. You're trading features for affordability and simplicity.

AskNicely

Pros: Strong for organizations with frontline teams (retail, hospitality, services). Team leaderboards, coaching workflows, and location-based NPS tracking.

Cons: No public pricing — "contact sales" means enterprise pricing. Not practical for small teams or startups. Overkill for simple NPS programs.

6. Our recommendation by use case

💰 On a budget ($25/mo)

Retently

You just need NPS/CSAT surveys sent by email. You don't need fancy automation or multi-channel. You want something as simple as Delighted was.

Try Retently
🔄 Closest Delighted replacement

Zonka Feedback

You used multiple Delighted features (email + web + integrations) and want to replicate your setup as closely as possible. Multi-channel, CX automation, CSV import.

Try Zonka
🎫 Support team on Zendesk/Intercom

Simplesat

You used Delighted mainly for post-ticket CSAT. You want the survey embedded right in the ticket email. Nothing else needed.

Try Simplesat
📊 Product team wanting more

Survicate

You outgrew Delighted. You want in-app surveys, website widgets, behavior-triggered feedback, and richer analytics. This is an upgrade, not a lateral move.

Try Survicate

7. Migration walkthrough

A realistic week-by-week plan. Adjust based on your team size and complexity.

Week 1: Export and audit

Week 2: Evaluate and choose

Week 3: Set up the new tool

Week 4: Test and go live

Give yourself buffer. This plan assumes 4 weeks, but things always take longer than expected. If you have complex Zapier automations or Salesforce integrations, double the timeline. Start no later than May 2026.

8. Frequently asked questions

Can't I just switch to Qualtrics?

You can, but Qualtrics is built for large enterprise research teams. If you were on Delighted's $39/mo plan, expect Qualtrics to cost significantly more and require a longer onboarding process. It's a powerful platform, but for smaller teams running simple NPS/CSAT programs, it may be more than you need.

Will my historical NPS scores transfer to the new tool?

Your raw data (scores, comments, timestamps) exports as CSV and most tools can import contacts. However, historical trend visualizations (NPS over time charts) will not transfer automatically. You'll need to either: (a) import raw data and rebuild trends in the new tool's analytics, (b) keep your Delighted CSVs and use a spreadsheet for historical reference, or (c) use a BI tool like Google Data Studio to visualize old data alongside new.

What happens to my Zapier automations?

They will break on June 30, 2026. Before then, you need to: (1) document every Zap that uses Delighted as a trigger or action, (2) recreate equivalent Zaps using your new tool's Zapier integration, (3) test each one, (4) disable the old Zaps. Most alternatives have Zapier integrations, but the trigger/action names will be different.

I use the Delighted API. What do I need to change?

You need to migrate to your new tool's API before June 30. The endpoints, authentication, and data format will be completely different. Budget 1-2 developer days for a simple integration, 1-2 weeks for complex ones. Export all data via the API now, while it still works.

How long does the whole migration take?

For a simple setup (1 survey type, email only, few integrations): 1-2 weeks. For complex setups (multiple survey types, API integrations, Salesforce/HubSpot connections, custom automation): 4-6 weeks. Don't underestimate the time needed to test everything properly.

Will I lose my NPS benchmarks?

Your Delighted-era benchmarks won't transfer. But your raw data does. Export everything, keep the CSVs, and you can always calculate historical NPS from the raw scores. Going forward, your new tool will start building fresh benchmarks from day one.

What if I'm on a Delighted free plan?

Same situation. Free plan data will also be deleted on June 30, 2026. Export your data now. Several alternatives offer free plans or free trials: Survicate has a free plan (25 responses/month), and Retently starts at $25/mo which is close.

This page contains affiliate links. We may earn a commission if you sign up through our links, at no extra cost to you. Our recommendations are based on independent research and testing. We are not affiliated with Delighted or Qualtrics.