⏰ Deadline: June 30, 2026

Delighted is sunsetting.
Your data will be deleted.

The complete migration guide. Step-by-step data export, honest alternative comparison, and a realistic timeline to get it done.

Last updated: March 13, 2026

In this guide:
  1. What's happening and why
  2. Key dates and timeline
  3. How to export your data (step-by-step)
  4. What to save before it's gone
  5. Alternative comparison
  6. Head-to-head: Delighted vs. each alternative
  7. Our recommendation by use case
  8. Migration walkthrough
  9. Week-by-week countdown (June 2026)
  10. FAQ

1. What's happening and why

In late 2025, Qualtrics announced that Delighted, the NPS/CSAT/CES survey tool it acquired in 2018, will be permanently sunsetted on June 30, 2026.

This is not a rebrand or a migration to a new version. It is a full sunset. After June 30, 2026:

Qualtrics suggests migrating to their full XM platform. For many Delighted users, especially those on smaller plans, this may not be the best fit. Qualtrics is built for enterprise research teams with dedicated analysts. If you were on Delighted's $39-$249/month plans, Qualtrics will likely cost significantly more and offer more complexity than you need.

That's why we wrote this guide. There are better options. (New to SaaS sunsetting? Our glossary explains the key terms, and our survival guide covers the universal migration playbook.)

2. Key dates and timeline

Late 2025
Qualtrics announces Delighted sunset. Feature development stops.
Early 2026
Subscriptions expiring before July 2025 cannot be renewed.
Now — June 2026
Migration window. Export your data, choose an alternative, set it up.
June 30, 2026
Sunset. Platform closes. All data permanently deleted.

Don't wait until June. If you have complex integrations or large datasets, start now. A rushed migration in the last week is how data gets lost.

3. How to export your data (step-by-step)

Delighted lets Admin and Standard users export data as CSV files. Here's exactly how to do it:

Export your survey responses

  1. Log in to your Delighted dashboard
  2. Go to Responses in the left sidebar
  3. Click the Export button (top right)
  4. Select export type: "Survey responses"
  5. Set date range to "All time" to capture everything
  6. Click Export. For large datasets (500+ responses), Delighted will email you a download link instead of downloading immediately.

The CSV file includes: score, comment, respondent email/phone, all custom properties you passed to Delighted, timestamp, and survey type (NPS/CSAT/CES).

Export sent surveys

  1. Same Export button, select "Sent surveys"
  2. This captures who was surveyed, when, and whether they responded
  3. Important for understanding your response rates and survey cadence

Export scheduled surveys

  1. Select "Scheduled surveys" to capture pending survey sends
  2. You'll need this to recreate your automation in the new tool

Export trends and reports

  1. Go to Reports and export each report individually
  2. Take screenshots of your Trends dashboard (NPS over time, segment breakdowns)
  3. The CSV won't preserve visualizations, so screenshots are your backup

Pro tip: If you have multiple projects in Delighted, repeat this process for each one. Exports are per-project.

API users: If you use Delighted's API, you can programmatically export everything. The API documentation covers bulk export endpoints. Do this before the API goes offline.

4. What to save before it's gone

Don't just export the minimum. Here's the complete checklist of what to preserve:

Integration configs and automation rules are NOT in the CSV export. You need to document these manually. Open each integration, screenshot the settings, save the webhook URLs and API keys.

Disclosure: Some links on this page are affiliate links. If you sign up through them, we may earn a commission at no extra cost to you. This does not influence our recommendations, which are based on independent research.

5. Alternative comparison

We researched five alternatives that cover the range of Delighted use cases. Here's an honest comparison based on publicly available information, documentation, and user reviews. No tool is perfect for everyone.

Feature Zonka Feedback Survicate Simplesat Retently AskNicely
NPS/CSAT/CES All three All three CSAT + NPS All three NPS + CSAT
Starting price $79/mo $99/mo $49/mo $25/mo Custom ($$)
Free plan / trial 7-day trial Free plan (25 responses/mo) + 10-day trial 14-day trial 7-day trial Demo only
Survey channels Email, SMS, web, in-app, kiosk, QR code Email, web widget, in-app, link Email (embedded in tickets) Email, in-app, web Email, SMS, web
Key integrations Salesforce, HubSpot, Zendesk, Slack, Zapier, 20+ HubSpot, Intercom, Salesforce, Slack, Segment, 25+ Zendesk, Intercom, Freshdesk, HubSpot Salesforce, HubSpot, Zapier, Slack, 15+ Salesforce, Slack, Zapier, 10+
Data import CSV import for contacts CSV import for contacts Manual API + CSV Manual
Analytics Real-time dashboard, trends, text analysis, AI sentiment Dashboard, word cloud, filtering, funnel analysis Basic reporting, Zendesk-native analytics NPS trends, segment analysis, benchmarks NPS leaderboard, trends, team performance
Multi-language 30+ languages 20+ languages Limited 25+ languages Yes
Closest to Delighted? ✅ Most similar in UX and scope Goes beyond (in-product surveys) Narrower (helpdesk-centric) Similar but simpler Similar but pricier
Best for Full CX programs, multi-channel feedback Product + marketing teams Support teams on Zendesk/Intercom Small SaaS doing NPS on a budget Enterprise with frontline teams

What we liked and didn't like about each

Zonka FeedbackClosest replacement
🟢 Pros
  • Drop-in Delighted replacement
  • Multi-channel: email, SMS, web, kiosk, QR
  • Real-time dashboard with CX automation
  • AI-powered text analysis
  • Covers all touchpoints Delighted had
🔸 Considerations
  • UI functional but not as clean as Delighted
  • Learning curve for automation builder
  • $79/mo starting price is higher than budget options
💡 Best for teams that used Delighted across multiple channels and need full feature parity
SurvicateBest for product teams
🟢 Pros
  • In-product surveys triggered by user behavior
  • Website feedback widgets
  • Strong analytics and segmentation
  • Expands beyond what Delighted offered
🔸 Considerations
  • Free plan limited to 25 responses/month
  • Paid plans start at $99/mo
  • Advanced integrations (Segment, Amplitude) on higher tiers
  • More of an upgrade than a lateral move
💡 Best for product teams wanting behavioral targeting and in-app surveys
SimplesatBest for support teams
🟢 Pros
  • Built specifically for support teams
  • Embeds CSAT in Zendesk/Intercom/Freshdesk emails
  • Extremely simple to set up
  • $49/mo starting price
🔸 Considerations
  • Narrow focus on support ticket feedback
  • Limited if you need NPS beyond support
  • Requires Zendesk/Intercom/Freshdesk
  • Fewer analytics than broader tools
💡 Best for support teams on Zendesk/Intercom who just need CSAT in tickets
RetentlyMost affordable
🟢 Pros
  • Most affordable at $25/mo
  • Clean, focused on NPS
  • Good segmentation and automated follow-ups
  • Nice trend dashboard
  • Closest to Delighted's philosophy of simplicity
🔸 Considerations
  • Fewer survey channels (no SMS, no kiosk)
  • Smaller integration library
  • Trading features for affordability
💡 Best if you loved Delighted's simplicity and want the most affordable alternative
AskNicelyEnterprise frontline
🟢 Pros
  • Strong for frontline teams (retail, hospitality)
  • Team leaderboards and coaching workflows
  • Location-based NPS tracking
  • Built for scaling CX across many locations
🔸 Considerations
  • No public pricing ("contact sales")
  • Enterprise-level investment
  • Not practical for small teams or startups
  • More than needed for simple NPS programs
💡 Best for multi-location businesses with frontline teams needing CX coaching

6. Head-to-head: Delighted vs. each alternative

Select a tool to see how it compares directly to Delighted. Each covers what changes, what improves, and who it's the best fit for.

Delighted vs. Zonka Feedback

🟢 What you gain

Zonka is the closest drop-in replacement. Everything Delighted did, Zonka does, plus more. Multi-channel surveys (email, SMS, web, kiosk, QR code) with CX automation workflows that Delighted never had. The AI-powered text analysis gives you sentiment insights from open-ended responses without manual tagging. Real-time dashboards update as responses come in. You also get proper workflow automation: trigger actions based on NPS scores (e.g., auto-escalate detractors to a manager, send thank-you to promoters).

🔸 What to consider

The UI is more complex than Delighted's minimalist design. Delighted was famous for being set-up-in-5-minutes simple; Zonka has more features but takes longer to configure properly. At $79/mo (Starter), it costs roughly double what most Delighted users were paying. The automation builder is powerful but has a learning curve. If you valued Delighted for its simplicity above all else, Zonka may feel like more tool than you need.

Best migration fit: Teams that used Delighted across multiple channels and want full feature parity plus automation. Mid-size CX teams ready to invest in a more capable platform.

Delighted vs. Survicate

🟢 What you gain

Survicate goes beyond what Delighted offered. The standout feature is in-product surveys: trigger NPS or CSAT surveys based on what users actually do in your app (visited pricing page 3 times, completed onboarding, used a feature for the first time). Website feedback widgets let you capture context-rich responses. The analytics are significantly deeper than Delighted's, with funnel analysis and response attribution. If you're a product team, this is an upgrade, not a lateral move.

🔸 What to consider

The free plan caps at 25 responses/month, which is only useful for testing. Paid plans start at $99/mo, making it the most expensive option on this list. Advanced integrations (Segment, Amplitude, Mixpanel) are gated behind higher tiers. The setup is more involved than Delighted: you'll need to install tracking code and configure behavioral triggers. If you just want simple email NPS surveys, Survicate is more tool than you need.

Best migration fit: Product teams that want behavioral targeting and in-app surveys. SaaS companies looking to tie NPS to specific product interactions.

Delighted vs. Simplesat

🟢 What you gain

If your primary use of Delighted was measuring customer satisfaction after support interactions, Simplesat is purpose-built for exactly that. It embeds CSAT surveys directly into Zendesk, Intercom, and Freshdesk ticket emails, so customers rate their experience right where the conversation happened. No separate survey email needed. Setup takes minutes. The integration is deeper than anything Delighted offered for support workflows.

🔸 What to consider

Simplesat is a specialist tool. If you used Delighted for NPS across your entire customer base (not just support interactions), Simplesat won't cover that use case. It requires Zendesk, Intercom, or Freshdesk. If you're on a different helpdesk, it's not an option. Analytics are basic compared to Zonka or Survicate. It solves one problem very well, but only that one problem.

Best migration fit: Support teams on Zendesk/Intercom/Freshdesk who used Delighted primarily for post-ticket CSAT. Teams that want the simplest possible setup.

Delighted vs. Retently

🟢 What you gain

Retently is the spiritual successor to Delighted. Same philosophy: clean, focused, NPS-first. The trend dashboard is well-designed, segmentation is intuitive, and automated follow-ups work out of the box. At $25/mo it's the most affordable option by far. If what you loved about Delighted was its simplicity and focus, Retently preserves that feeling. The migration is also the smoothest: import your contacts, set up your survey, and you're running within a day.

🔸 What to consider

Fewer survey distribution channels: no SMS surveys, no kiosk mode. The integration library is smaller than Zonka or Survicate. If you need multi-channel distribution or complex automation workflows, Retently will feel limited. You're choosing affordability and simplicity over feature depth. For many Delighted users, that's the right trade-off. For teams that were outgrowing Delighted, it may not be enough.

Best migration fit: Small to mid-size teams that loved Delighted's simplicity and want the most affordable path forward. Teams running straightforward email NPS programs.

Delighted vs. AskNicely

🟢 What you gain

AskNicely is in a different category. Where Delighted measured NPS, AskNicely turns NPS into an operational tool for frontline teams. Team leaderboards show which locations or agents are delivering the best experiences. Coaching workflows help managers act on feedback in real time. Location-based tracking lets multi-site businesses compare NPS across branches. If you have 50+ customer-facing employees, AskNicely gives you visibility Delighted never could.

🔸 What to consider

No public pricing means "contact sales" and enterprise-level budgets. This is not a tool for a 5-person startup running a simple NPS survey. The implementation is more involved: you'll need to map teams, locations, and coaching workflows. If you're a small team that just wants to send NPS surveys and read the scores, AskNicely is a significant over-investment. It's designed for organizations where CX is an operational discipline, not just a metric.

Best migration fit: Multi-location businesses (retail, hospitality, services) with frontline teams. Organizations that want to operationalize NPS, not just measure it.

7. Our recommendation by use case

💰 On a budget ($25/mo)

Retently

You just need NPS/CSAT surveys sent by email. You don't need fancy automation or multi-channel. You want something as simple as Delighted was.

Try Retently
🔄 Closest Delighted replacement

Zonka Feedback

You used multiple Delighted features (email + web + integrations) and want to replicate your setup as closely as possible. Multi-channel, CX automation, CSV import.

Try Zonka
🎫 Support team on Zendesk/Intercom

Simplesat

You used Delighted mainly for post-ticket CSAT. You want the survey embedded right in the ticket email. Nothing else needed.

Try Simplesat
📊 Product team wanting more

Survicate

You outgrew Delighted. You want in-app surveys, website widgets, behavior-triggered feedback, and richer analytics. This is an upgrade, not a lateral move.

Try Survicate

7. Migration walkthrough

A realistic week-by-week plan. Adjust based on your team size and complexity.

Week 1: Export and audit

Week 2: Evaluate and choose

Week 3: Set up the new tool

Week 4: Test and go live

Give yourself buffer. This plan assumes 4 weeks, but things always take longer than expected. If you have complex Zapier automations or Salesforce integrations, double the timeline. Start no later than May 2026.

9. Week-by-week countdown to June 30, 2026

Not sure when to start? Here's a realistic week-by-week plan. We recommend starting no later than mid-April 2026 to avoid a rushed migration.

Weeks 1-2 (mid-April)
Audit and export. Download all survey responses, NPS/CSAT scores, and contact lists from Delighted. Document your current survey setup: templates, delivery channels (email, web, SMS), branding, and any integrations (Zapier, Slack, Salesforce, HubSpot). Take screenshots of everything.
Week 3 (late April)
Choose your alternative. Sign up for free trials of 2-3 alternatives from our comparison above. Test each one with a real survey. Pay attention to: how easy it is to recreate your existing surveys, whether your integrations are supported, and how the reporting compares to what you had in Delighted.
Weeks 4-5 (early May)
Set up and configure. Commit to one tool. Set up your surveys, configure branding, reconnect integrations. Import your historical data if the new tool supports it. Set up the same alerts and notifications you had in Delighted.
Weeks 6-7 (mid-May)
Run in parallel. Send surveys from both Delighted and your new tool simultaneously. Compare response rates, scores, and data quality. This is your safety net: if something is wrong with the new setup, you catch it while Delighted still works.
Weeks 8-9 (late May)
Cut over. Stop sending from Delighted. Update any internal documentation, dashboards, or reports that reference Delighted data. Redirect any survey links. Notify your team about the switch.
Week 10 (early June)
Final export and verify. Do one last complete data export from Delighted. Verify that your historical data is safely stored. Confirm your new tool is working correctly in production. You should be fully operational on the new platform with three weeks of buffer before the June 30 deadline.

Why start in April, not June? Because integrations break, data imports have edge cases, and team members need time to adjust. Every migration we've seen that started "two weeks before the deadline" turned into a fire drill. Give yourself room to handle surprises.

10. Frequently asked questions

Can't I just switch to Qualtrics?

You can, but Qualtrics is built for large enterprise research teams. If you were on Delighted's $39/mo plan, expect Qualtrics to cost significantly more and require a longer onboarding process. It's a powerful platform, but for smaller teams running simple NPS/CSAT programs, it may be more than you need.

Will my historical NPS scores transfer to the new tool?

Your raw data (scores, comments, timestamps) exports as CSV and most tools can import contacts. However, historical trend visualizations (NPS over time charts) will not transfer automatically. You'll need to either: (a) import raw data and rebuild trends in the new tool's analytics, (b) keep your Delighted CSVs and use a spreadsheet for historical reference, or (c) use a BI tool like Google Data Studio to visualize old data alongside new.

What happens to my Zapier automations?

They will break on June 30, 2026. Before then, you need to: (1) document every Zap that uses Delighted as a trigger or action, (2) recreate equivalent Zaps using your new tool's Zapier integration, (3) test each one, (4) disable the old Zaps. Most alternatives have Zapier integrations, but the trigger/action names will be different.

I use the Delighted API. What do I need to change?

You need to migrate to your new tool's API before June 30. The endpoints, authentication, and data format will be completely different. Budget 1-2 developer days for a simple integration, 1-2 weeks for complex ones. Export all data via the API now, while it still works.

How long does the whole migration take?

For a simple setup (1 survey type, email only, few integrations): 1-2 weeks. For complex setups (multiple survey types, API integrations, Salesforce/HubSpot connections, custom automation): 4-6 weeks. Don't underestimate the time needed to test everything properly.

Will I lose my NPS benchmarks?

Your Delighted-era benchmarks won't transfer. But your raw data does. Export everything, keep the CSVs, and you can always calculate historical NPS from the raw scores. Going forward, your new tool will start building fresh benchmarks from day one.

Is Delighted actually shutting down or just being rebranded?

It is a full shutdown, not a rebrand. Qualtrics has confirmed that Delighted will be permanently discontinued on June 30, 2026. All accounts, data, dashboards, API endpoints, and integrations will cease to function. There is no "Delighted 2.0" or renamed version. Qualtrics is directing users to its own XM platform, which is a completely different product aimed at enterprise research teams.

Can I negotiate an extended deadline with Qualtrics?

Unlikely for individual accounts. Qualtrics has set a firm date of June 30, 2026 for all Delighted users. Enterprise customers with active contracts may have different terms, but for most users, the deadline is non-negotiable. Treat June 30 as a hard cutoff and plan accordingly.

What if I'm on a Delighted free plan?

Same situation. Free plan data will also be deleted on June 30, 2026. Export your data now. Several alternatives offer free plans or free trials: Survicate has a free plan (25 responses/month), and Retently starts at $25/mo which is close.

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